Payment & Billing Policy
This policy explains payment expectations for qualified research customers placing orders through the website.
Accepted payments
Payment must be completed and approved before an order can be processed or shipped. Available payment methods are shown at checkout and may change based on processor availability, order risk, compliance review, or account history.
Billing accuracy
Customers are responsible for providing accurate billing information that matches the authorized payer and selected payment method. Orders with incomplete, mismatched, or suspicious billing details may be delayed, cancelled, refunded, or held for review.
Order review
Payment authorization, order confirmation, or automated email notices do not guarantee acceptance or shipment. Orders may be reviewed for fraud prevention, prohibited-use concerns, payment risk, inventory issues, shipping restrictions, or policy compliance.
Alternative payment methods
If non-card payment options are offered, they may require additional instructions, verification, processing time, limits, or manual confirmation before fulfillment begins.
Disputes and chargebacks
Customers should contact support promptly about billing concerns before opening a payment dispute. Improper chargebacks, reversal abuse, fraud, or account misuse may result in account restriction, order cancellation, refusal of future service, and recovery of available fees or costs.
Support
For payment or billing questions, contact hello@bluumpeptides.com with your order number and the email address used at checkout.